Download the Playbook

Sign-up to our mailing list and receive a PDF of the Community Engagement Playbook!

Support the Community Liaison Framework

Donate to help UHP Community Liaisons work across South Florida

Moving Toward Authentic
& Effective Public Engagement

Screen Shot 2023-03-03 at 11.22.24 AM

This Community Engagement Playbook is a guide for government agencies and organizations who want to commit to authentic engagement and integration of community members in decision and change-making efforts. Centered on the implementation of a network of Community Liaisons, the playbook shares a step by step approach to institutionalizing authentic, ongoing community engagement.  It includes:

  • An overview of UHP’ Community Liaison Framework and ways to implement it successfully.
  • Case examples highlighting community-driven approaches utilized in the Miami-Dade New Mobility Initiative project and collective learnings.
  • Recommendations for meaningful engagement strategies.
  • Guidance for how a sustainable community-leadership model can be integrated into organizational operations. 

As communities plan for a more resilient and equitable future for its citizens, investing in meaningful community engagement is critical. This goes beyond “checklist” requirements for public involvement to instead embracing models that shift power back to the community and that prioritize their right to inform and drive the decisions that impact them. This government and institutional investment serves to connect and build trust with communities, especially those that have been historically excluded from public processes and may have experienced harm as a result of them. Ultimately, uplifting and prioritizing community voice allows for the collective actions that can create healthier, more vibrant communities for all of their citizens. 

Community Liaison Framework 

Developed and championed by UHP, the Community Liaison (CL) Framework is a power-building model where residents are hired and trained to create a bridge between government agencies and other stakeholders and the community.

The CL Framework emphasizes the need to increase community integration in decision making processes, without assuming or expecting that individuals have the financial ability to volunteer their time. Community members are compensated for their expertise, effort, and contributions when taking on community organizing and advocacy efforts. Their lived experience is valued as highly as technical experience, and their unique skills and individual goals are supported with capacity building training. UHP has hired and collaborated with 49 Community Liaisons on behalf of both public and private entities.

The New Mobility Initiative

The John S. and James L. Knight Foundation supported a major initiative to bring residents to the center of autonomous vehicle pilot projects happening in five U.S. cities: Detroit; Long Beach, California; Miami; San Jose, California; and Pittsburgh. The pilot projects were designed to engage local residents to ensure that the new mobility technologies reflect community input and meet local needs. Leaders from the five pilot cities met regularly to share insights and lessons for other communities.

With the Knight Foundation’s support, Miami-Dade County Department of Transportation and Public Works (MDC DTPW) partnered with Urban Health Partnerships (UHP), and Ford City:One to Miami-Dade County to roll out the New Mobility Initiative. This collaboration sought to implement a bold community engagement effort to inform current and future piloting of new mobility solutions in the County. Using a variety of community engagement methods, the team worked to better understand the community’s vision for how new mobility solutions could be used to improve accessibility and mobility equity throughout the County. In addition to a wide range outreach activities, the foundational strategy utilized was the Community Liaison Framework (CL Framework). The Community Engagement Playbook was developed to document lessons learned throughout the project, and provide a guide for how the County can implement ongoing work with a network of Community Liaisons throughout agencies and project work. 

Project Partners

The Community Engagement Playbook was developed as part of the Miami-Dade County New Mobility Initiative. The New Mobility Initiative was led by Miami-Dade County’s Department of Transportation and Public Works (DTPW) in collaboration with Urban Health Partnerships and Ford City:One, as part of the Knight Foundation’s nation-wide Autonomous Vehicles Initiative.

Meet the Community Liaisons



Wendy Quintero


Little Havana

Yurmeira Benal

Lolimar Leon HLH

Little Havana

Lolimar Leon


Miami Gardens

Tara Kitt

uhpteam201-_0015_Raquel-H (1)


Raquel Hanshaw

Keith Ivory


Keith Ivory



Tamu Quinton



Carmen Benitez


Miami Gardens

Margarita Beckford



Romania Dukes



Adonis Romero